Refund Policy
Damaged, incorrect, or missing items
If a jar arrives broken, leaking, unsealed, or incorrect, or an item is missing, contact us promptly. Please report visible damage within 7 days of delivery when possible; this helps investigation and does not remove rights provided by law. Include your order number and, if safe, photos of the product, label, packaging, and shipping label. Do not taste or consume a damaged or suspect product. We will offer a replacement at no additional shipping charge or a refund for the affected item. We do not require customers to mail back damaged food or broken glass.
Cancellations and food returns
Contact us as soon as possible to request a cancellation or address correction before dispatch. We will confirm whether the change is still possible. Cancellation rights for shipping delays remain as stated in our Shipping Policy. Because food cannot be resold after leaving our control, we do not accept change-of-mind food returns or exchanges, except where required by law. This does not exclude remedies for defective, unsafe, damaged, incorrectly supplied, or missing goods. If the flavor does not meet your expectations, contact us within 14 days so we can review your concern individually.
Refunds and customer care
Approved refunds go to the original payment method; bank posting times vary. We aim to initiate an approved refund within 2 business days. For a fully canceled unshipped order or an entirely damaged or incorrect order, we refund the order and original shipping charge. For a partial issue, we refund the affected item and any applicable shipping amount. We handle carrier claims; customers do not have to obtain carrier reimbursement first. Contact mamasweetpreserves@gmail.com or 859-619-5441. We aim to respond within 2 business days. This policy does not limit mandatory consumer rights. Effective October 15, 2026.