Shipping Policy
Processing and dispatch
Processing time varies by order and is separate from carrier transit time. Contact us before ordering if you need a dispatch estimate or delivery by a particular date. We provide an order-specific dispatch estimate and confirm any longer lead time before proceeding. If no shipping time was agreed when you ordered, we will ship within 30 days or obtain your consent to a delay. If we cannot meet the agreed shipping time, we will notify you and offer cancellation with a full refund for the unshipped order.
Destinations and delivery
Shipping is available within the United States and to eligible international destinations where checkout offers a delivery service. Charges are shown before payment. International availability does not guarantee that every food product may enter every country; we review destination restrictions before dispatch and cancel and refund orders we cannot lawfully fulfill. Import duties, taxes, or carrier clearance charges not collected at checkout may be payable by the recipient. Carrier transit estimates are separate from processing and are not guaranteed arrival dates. Weather, customs, and carrier disruptions can cause delays.
Tracking and order support
We provide shipment confirmation and tracking when available. Check the delivery address before payment and contact us promptly about changes; changes cannot be guaranteed after dispatch. If tracking stalls, delivery fails, or an order is marked delivered but missing, contact us so we can investigate with the carrier. For breakage, leakage, missing items, or incorrect products, see our Refund Policy. Email mamasweetpreserves@gmail.com or call 859-619-5441. Policy effective October 15, 2026.